Luther Automotive Group

Quick Service Advisor

US-MN-Coon Rapids
Union or Non
Non-Union
Req No
2017-5406
North Country Ford
Category
Service
Type
Full-Time

Responsibilities

The Quick Lane Advisor will greet and serve each guest as they arrive at the dealerships Express Service Lane. The Advisor will welcome the guest and handle initial check in paperwork. The Advisor will also communicate minor recommendations from the Service Department to the Express Lane guest. Guests using the Express Service Lane will expect fast, friendly service from the Express Service Advisor.

 

  • Ensure that customers receive prompt, courteous, and effective service
  • Serving as a liaison between technicians and guests.
  • Take ownership of the guests experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the guest.
  • Distribute work between technicians
  • Prioritize required services
  • Ensure the guest has a positive dealership experience
  • Provide concierge support for all guest inquiries, whether phone or in person, to assure the guest does not get mishandled.
  • Spend quality time building relationships with the guests.

Qualifications

  • Must maintain high level of guest satisfaction
  • General knowledge about the automotive industry
  • Must have computer proficiency
  • Valid driver’s license
  • Minimum 1+ years’ experience preferred
  • Reynolds & Reynolds experience preferred
  • Minimum of 17 years old

Additional Benefits:

  • Full benefits package
  • 401 (k)
  • High guest satisfaction for both Sales and Service
  • A professional and respectful work environment
  • Paid vacation and training
  • Room for growth

 

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number and passing a drug test at a certified testing facility.

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