Luther Automotive Group

Customer Care Center Representative

US-ND-Fargo
Union or Non
Non-Union
Req No
2017-5332
Family Ford
Category
Customer Service
Type
Full-Time

Responsibilities

This entry level position makes both inbound and outbound telephone customer service and sales communication with our customer base. Inbound activity includes receiving calls from our customers that wish to schedule an appointment at one of our automotive dealerships, following an established process, some of which includes: listening to primary concerns, reviewing prior work performed history, recommending services and scheduling appointments. Adherence to that set process is required and established scripts followed. This position also performs continuous outbound sales and marketing campaign calls when not taking incoming calls. Candidates must be comfortable making outbound sales calls and have an inner drive to meet and exceed daily productivity goals. Successful candidates will be able to multi-task and be proficient operating in an environment that is fast paced.

Qualifications

  • Dealership experience preferred.
  • Excellent oral and written communication skills are required. 
  • Candidates must be proficient using the Internet, Outlook / E-mail and have excellent typing skills. 
  • This position requires simultaneous listening, typing and talking while navigating through multiple systems during each customer call.

 

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number and passing a drug test at a certified testing facility.

 

 

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